Total Page : 756
Publisher : Kaplan Publishing
Publication Date : 2010 01 05
>> Very Confusing Poor Support
The first issue is that when we purchased this product we were sent an illegal copy from a third party Amazon has since discontinued using that vendor an given us a 10 credit because we waited too long to call them however in calling KAPLAN they stated they do not sell any authorized copies of this book through Amazon We then tried to use KAPLAN technical support When you call the technical support number you get a nine level telephone tree which is difficult for adults to understand let alone students But to make it even more amusing technical support is not one of the choices You have to fool the system to get a person then convince that person to get you to technical support which they swear is not available through them or just through email then wait 10 minutes for a person who really can t help so they pass you another person When you give up and send an email the site does not confirm you have sent an email so you have no idea if your message has been sent For a company which purports to help students their website and processes are awful
The book is OK but the process to use it is very painful
>> Son loved using this study book
My son used this to study and for the practice tests He felt it was laid out in a fashion that kept him interested He also like the hints the book provides He did 3 of the practice tests and left 3 for the next time he takes it
>> online system is difficult to navigate
It took over an hour to find the quiz and everthing advertised It may be a great product but not very user friendly at first
